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  • Influencing Without Authority
    "Is it a culture item?" I'm not saying do the direct stare the whole time you're talking to somebody ... love my black suit today?" Also don't have just direct questions that require a yes or no response. Use ...

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    • Authors: Chris Ruckman, Terry Tescula
    • Date: Oct 2000
    • Competency: Communication; Relationship Management
    • Publication Name: Record of the Society of Actuaries
    • Topics: Actuarial Profession